Privacy Policy

HydroMind.AI ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform at hydromindai.com and associated services.

1. Information We Collect

• Account data: Name, email address, and password when you register.
• Usage data: Pages visited, queries submitted to the AI Advisor, features used, and session duration.
• Payment data: Processed securely via Stripe. We do not store card numbers on our servers.
• Technical data: IP address, browser type, device type, and operating system.
• Communications: Feedback, support requests, and email correspondence.

2. How We Use Your Information

• To provide and maintain the HydroMind.AI platform and AI Advisor service.
• To authenticate your account and manage your subscription.
• To improve our knowledge base, AI responses, and product features.
• To send transactional emails (account verification, password reset, billing receipts).
• To respond to support requests and feedback.
• To comply with legal obligations.

3. AI Query Data

Queries submitted to the HydroMind AI Advisor are processed via Anthropic's Claude API. Queries may be used in aggregate, anonymised form to improve our knowledge base and response quality. We do not share individual query content with third parties. Anthropic's own privacy policy governs how they handle API data.

4. Data Sharing

We do not sell your personal data. We share data only with:

• Anthropic — AI query processing (Claude API).
• Supabase — Database and authentication infrastructure.
• Stripe — Payment processing.
• Vercel — Web hosting and CDN.
• Law enforcement — When legally required.

5. Data Retention

Account data is retained for the duration of your account. Query logs are retained for up to 12 months. You may request deletion of your data at any time by contacting us.

6. Security

We implement industry-standard security measures including HTTPS/TLS encryption, hashed passwords, rate limiting, and Content Security Policy headers. No system is 100% secure — if you discover a vulnerability, please contact us immediately.

7. Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but this may affect platform functionality.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data. To exercise these rights, contact us at support@hydromindai.com.

9. Children's Privacy

HydroMind.AI is intended for professional use by adults. We do not knowingly collect data from persons under 18 years of age.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance.

Contact

For privacy-related queries or data requests:
Email: support@hydromindai.com
Location: Abu Dhabi, UAE