This Refund Policy applies to paid subscriptions purchased on HydroMind.AI (Pro and Enterprise plans). Purchases are processed by our reseller, Paddle.com Market Limited ("Paddle"), acting as Merchant of Record. Refunds are issued via Paddle in accordance with this policy and Paddle's own Buyer Terms.
Because HydroMind.AI is a digital subscription service granting immediate access to software, AI queries, and knowledge base content, subscription fees are generally non-refundable once a billing period has begun. This reflects that the service — unlimited AI queries, tool access, KB access — is available to use in full from the moment of purchase.
| Situation | Outcome |
|---|---|
| Duplicate or accidental charge (e.g. double-billed) | Full refund of the duplicate charge |
| Technical failure preventing meaningful use of the Service for a material portion of the billing period, reported within 7 days | Full or pro-rated refund at our discretion |
| Cancellation within 24 hours of an accidental or unintended subscription purchase | Full refund, provided minimal usage occurred |
| Statutory cooling-off rights under your local consumer law (where applicable and not overridden by immediate-access consent) | Handled per applicable law |
| General "changed my mind" after normal use of the billing period | Not eligible |
Annual subscriptions are discounted in exchange for a longer commitment. Refunds for annual plans are only considered within the first 14 days of the initial purchase, and only under the exceptions listed above — not for the remaining unused portion of the year after that window.
Email support@hydromindai.com with your account email and the reason for the request. Refund requests are typically reviewed within 3–5 business days. Approved refunds are processed by Paddle back to your original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.
Cancelling your subscription stops future billing but does not itself trigger a refund for the current period — you retain access until the end of the period you've already paid for. If you want to both cancel and request a refund for the current period, mention both in your email.
Enterprise agreements involving custom terms, invoicing, or multi-seat licensing may have separate refund terms specified in the applicable order form or agreement, which take precedence over this general policy.
Questions about this policy can be sent to support@hydromindai.com.